Frequently Asked Questions

What is Vinfluence?

We are a wine club dedicated to helping you discover the best artisanal wines in the country—while doing some good at the same time.

We believe that great wine is made in small lots by passionate people. Each month, we highlight a different boutique winery, sharing their wines and their story with Vinfluence club members.

We also believe that it is our responsibility to be good stewards of the environment and to help others in our communities and around the world. We work only with wineries focused on sustainable farming and production practices, and we donate 20% of our wine club proceeds and 10% of our event profits to carefully chosen nonprofits.

Are you ready to uncork some good? Join the club.

Does Vinfluence have a physical location?

Thinking of dropping by for a visit? We don’t have a storefront, but we’d love to meet you at one of our events! Check out our events page and make sure to join our email list so you don’t miss out.

How can I become a member of Vinfluence?

Just click here! As long as you are over 21 and live in a US state that our winery partners can ship to, you’re good to go. Choose how many bottles of wine you want to receive and how often, fill out the required information, and we’ll take it from there.

How much does it cost to join?

There is no fee to join Vinfluence. You only pay for wine shipments you receive, and you can skip a shipment or cancel at any time.

How much does a shipment cost?

Each club shipment for the 3 bottle Discovery Membership costs $100 + $15 shipping + tax. Each shipment for the 6 bottle Collector Membership costs $200 + $20 shipping + tax. No administration fees or other price padding—we’re all about transparency.

What’s in each club shipment?

Three awesome wines from that month’s featured winery; usually two reds and a white. Our six bottle shipment contains two of each wine so you can “drink one, age one,” or just enjoy them twice as much! You’ll also find a neat little booklet with information on the featured winery, the wines, and some wine knowledge to satisfy your inner wine geek.

Can I change my club shipment?

You can change how many bottles you receive (3 or 6) and how often (monthly or quarterly) anytime in the My Membership section of your account, and the changes will be effective the following month. You can’t change the wines in a particular shipment—Vinfluence is all about discovering and trying new wines!

We are planning to add additional club options down the line. If there’s a variation you would really like to see (all reds, whites, cabs, or pinots?), please send us a note to help us prioritize. We appreciate your feedback!

Can I skip a month?

Yep. Just click the box next to “Skip Next Month’s Shipment” in the My Membership section, then click “submit.” Really, it’s that easy. Change your mind? Just un-check the box and click “submit” again.   

Skip requests should be placed by the second business day of the month you want to skip. Club shipments that have already been processed will appear in your Order History and cannot be skipped or refunded.

Where can I find the status of my order?

You will get an email notification when we process your order, and another email containing tracking information once it has shipped.  You can also view the status of your order in the Order History section when you are logged into your account. If you have any questions, just shoot us an email at support@vinfluencewine.com or call 1-800-949-9881.

How can I re-order wines I received in a prior shipment?

We’re so glad you enjoyed the wines we sent! Soon we’ll have an online store where you can order any of the wines Vinfluence has previously featured directly from our website. Until then, just log-in to your account, go to your order history, download the re-order form, complete it and email it to club@vinfluencewine.com. We’ll process orders weekly on Mondays and you’ll receive a confirmation email when your payment has been processed.

Do I have to be a Vinfluence club member to buy wine?

Yes, but not for long. Our online store will be launching soon. If you are a club member, just log-in to your account, go to your order history, download the re-order form, complete it and email it to club@vinfluencewine.com.

Can I cancel my club membership?

We’d be sad to see you go! But you may cancel at any time. You can also skip a shipment, or a few, if you need a break but aren’t 100% sure that you want to leave us for good.

If you’re sure you want to cancel your membership, select Cancel Account from the menu on the left side of the My Membership page.  Kindly let us know your reason for canceling so we can improve our service.

Please also note that if you choose to cancel after the second business day of the month you are due to receive a shipment, your account cancellation will take effect for the following month.

How does the referral program work?

We’re glad you asked!  Invite your friends to join Vinfluence by entering their emails in the My Referrals section of your account profile, and for each friend who joins the club, you’ll earn a credit for $25 toward your next wine shipment.  Spread the word and soon you’ll be drinking better for less.

How do I book a free winery tasting?

Simple, just shoot us a note at club@vinfluencewine.com and we’ll connect with the winery to help book your visit. Need recommendations for dining or accommodations while you’re in wine country? We’re happy to help with that too.

What perks come with a Vinfluence membership?

As a Vinfluence club member, you’ll get exciting perks including:

  • Complimentary winery tastings: When you visit any of the wineries that Vinfluence has relationships with, you and your guests taste for free (up to four people). With the average tasting fee now at $18.50 per person, that’s money back in your pocket.
  • Advance access to Vinfluence events: When we have wine tasting events you’ll be the first to know, so you can grab a ticket before they sell out. Often, club members will get discounts too!
  • Exclusive offerings and sales: Sometimes our featured wineries are only able to offer extremely limited quantities of their wines and, in those cases, only club members will have the opportunity to purchase.

 

Can I gift a Vinfluence club membership?

Yes! Whether it’s a birthday, wedding, holiday or anniversary gift, a wine club membership that has a positive impact on the world is a unique and thoughtful gift. Choose how many shipments you want to give, select monthly or quarterly delivery, select when the first shipment should go out and we’ll take care of the rest. 

How much do gift memberships cost?

Gift memberships cost the same as regular memberships, and will be billed on the same schedule as regular memberships. Unfortunately we are not able to accommodate up-front billing.

How can I pay for my club shipment?

We currently accept most credit and debit cards including MasterCard, VISA, Discover and AmEx.  If you have a preferred mode of payment not listed here, please let us know by emailing us at support@vinfluencewine.com.

Can I buy over the phone?

Of course! Give us a ring at 1-800-949-9881 and we’ll gladly help you out.

Why was my payment rejected?

Please confirm that your credit card information, including ZIP code, is accurate and up to date, and that you have sufficient funds/credit available.  Sometimes credit card providers will temporarily disable your account for various reasons as a means of fraud protection.  If your payment is still being declined, try contacting them to confirm the status of your account.

When will my credit card be charged?

Your credit card will be charged between the 5th and 7th day of the month in which you are scheduled receive a shipment.

If your payment fails, we will make two attempts to contact you to resolve the issue. Unfortunately, if we cannot successfully process your payment by the 9th of the month, we will not be able to fulfill your scheduled wine shipment. If you update your payment information after the 9th of the month and still want to get the current month’s wines, please email us at club@vinfluencewine.com and we will do our best to facilitate.

How do I update my payment information?

The easiest way to update your payment information is to select Billing Information from the menu on the left side of the My Membership page, make the changes you need, and click “submit”.

If you have any trouble, simply email support@vinfluencewine.com or give us a call at 1-800-949-9881.

Do you deliver to my state?

Vinfluence is (currently) able to arrange for shipping to Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maine, Maryland, Massachusetts, Minnesota, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Vermont, Virginia, Washington, Wisconsin, and the District of Columbia. 

If you don’t see your state listed here, please send us a note and we’ll let you know as soon as we can fill your glass.

When will my club shipment be delivered?

Club shipments go out during the 2nd week of each month and arrive at your door approximately 3-5 business days later. Generally, you’ll receive your first club shipment the month after you sign up.

Can’t wait to start discovering new wines? If you’re a new member, click the box at the top of the page when you sign up and we’ll send you last month’s wines ASAP.

Why has my shipment been delayed?

Wine can be a temperamental traveler. We want to make sure your wine arrives in pristine condition, so our wineries may delay shipments that are in danger of being damaged due to extremely hot or cold weather.  We will promptly notify you if your shipment must be delayed due to weather or for any other reason. 

How are returns handled?

Unfortunately, we are unable to accommodate returns due to various states’ laws regarding the purchase and return of alcoholic beverages.

If you are dissatisfied in any way with your purchase, please contact us within 60 days of your purchase date via email at support@vinfluencewine.com and we’ll do our best to remedy the situation.

Do I need to be home to receive the shipment?

Not you personally, but an adult signature (21+ years of age) is required to receive any shipment containing alcohol—no exceptions, it’s the law. So if there isn’t an adult at your residence during the day, we recommend shipping your wine to a business address.

Each carrier (FedEx or UPS) will make three attempts to deliver the wine, and it is your responsibility to make alternate arrangements if necessary.  Each carrier provides a few ways for you to get your wine; if you have any questions about your options, please contact us at support@vinfluencewine.com.

What happens if I miss my wine delivery?

Common carries such as UPS and FedEx will make three delivery attempts. After that, they will hold your package at a customer center for 5 business days before returning to sender.

Shipments that are returned to sender will be refunded less shipping and a $20 fee.

Can I change my shipping address?

Of course! Just select Shipping Address from the menu on the left side of the My Membership page, make the changes you need, and click “submit.”

However, please note that address changes must be made before the second business day of the month to be effective for that month’s shipment. If you need to make an address change for the current shipment after that cut-off, please call or email and we’ll do our best to make sure your wine gets to you at the correct address. Call Customer Service at 800-949-9881 or email support@vinfluencewine.com.

How much does shipping cost?

There’s no sugarcoating it, wine is heavy. But we’ve negotiated with our winery partners in order to offer you discounted, flat rate shipping for the club: $15 for three bottles and $20 for six.  Shipping rates for additional purchases (non-club orders) are shown in the tables below.

During the summer months (June through September) we ship temperature controlled to ensure that your wine is not damaged by heat during transit; for this we charge an additional $5 for three to five bottles and $10 for six or more bottles. Temperature controlled shipping may take two to four weeks, depending on prescheduled routes of refrigerated trucks.

 

Ground Shipping 

 

 

Bottle

Zone 1

Zone 2

Zone 3

Zone 4

1-3 Bottles

18.00

19.00

20.00

21.00

4-6 Bottles

20.00

21.00

23.00

25.00

7-9 Bottles

22.00

25.00

27.00

30.00

10-12 Bottles

25.00

27.00

32.00

35.00

 

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